These Terms of Service govern your use of the Zohra Lounge website and your purchase of products through our online store. By accessing our website, browsing our products, placing an order, or otherwise using our services, you agree to these Terms of Service.
If you do not agree with these terms, please do not use the website or place an order.
About Zohra Lounge
Zohra Lounge operates an online store serving customers within the United States.
Our business information is:
Store Name: Zohra Lounge
Email: support@zohralounge.shop
Phone: +1 (443) 306-5643
Customer Support: 24/7
Business Address: 8115 Sandpiper Cir Ste 214, Nottingham, MD 21236, United States
Use of Our Website
You may use the Zohra Lounge website for lawful purposes and in accordance with these Terms of Service.
You agree not to use the website for any unlawful, fraudulent, abusive, or unauthorized purpose. You must not attempt to interfere with the operation, security, or availability of the website or use the website in a way that could damage our business, systems, services, or other customers.
You must not attempt to gain unauthorized access to any part of the website, servers, systems, accounts, or information belonging to Zohra Lounge or its service providers.
Product Information
We make reasonable efforts to present product information accurately on our website.
Product descriptions, photographs, measurements, colors, specifications, availability, and other information are provided to help customers make informed purchasing decisions.
Actual product colors may vary slightly depending on the customer's device, screen settings, lighting conditions, or other display characteristics.
We do not guarantee that every product image displayed on a customer's device will exactly represent the physical appearance of the product.
We may correct errors, inaccuracies, or omissions in product information when identified.
Product Availability
Product availability may change without notice.
A product displayed on our website may become unavailable before an order is completed or before an order is processed.
If a purchased product becomes unavailable after an order has been placed, we may contact the customer regarding the available options. Where appropriate, an unavailable order may be cancelled and the applicable payment may be refunded.
Prices and Product Information
Product prices are displayed on the website at the time of purchase.
Prices may be changed from time to time without prior notice. A price change will not normally affect an order that has already been successfully accepted and confirmed, except where an obvious pricing or technical error has occurred.
We make reasonable efforts to ensure that displayed prices and product information are accurate. However, if a significant pricing or information error occurs, we may contact the customer before fulfilling the order to clarify the situation.
Orders
When you place an order through the Zohra Lounge website, you are submitting a request to purchase the selected products.
After an order is submitted, you may receive an order confirmation or other communication acknowledging that we have received the order.
Receiving an order confirmation does not necessarily mean that the order has been shipped. Orders remain subject to processing and fulfillment.
We reserve the right to review and, where appropriate, cancel an order in circumstances such as suspected fraud, unauthorized activity, significant technical errors, product unavailability, incorrect pricing, or other circumstances that prevent us from reasonably fulfilling the order.
If an order is cancelled after payment has been received, the applicable amount will be handled in accordance with the circumstances and our applicable refund procedures.
Order Information
Customers are responsible for providing accurate and complete information when placing an order.
This includes the customer's name, email address, telephone number, shipping address, billing information where required, and other information necessary to complete the purchase.
If incorrect information is provided, it may result in order processing problems, delivery delays, returned packages, or other issues.
Customers should carefully review their information before completing checkout.
For information regarding shipping, delivery timeframes, and shipping-related responsibilities, please review our Shipping Policy.
Payment
Orders must be paid using an available payment method presented through the website checkout.
Payment information may be processed through third-party payment providers or other payment services that support our online store.
A payment may need to be successfully authorized or completed before an order can be processed.
If a payment cannot be successfully completed or is declined by the applicable payment provider, the order may not be processed until a valid payment method is provided.
Customers should not send complete payment-card information to Zohra Lounge through ordinary email or other unsecured communication methods.
Shipping
Zohra Lounge currently provides free standard shipping across the United States.
Our estimated delivery timeframe is generally 2–6 business days, subject to the applicable processing and transit periods.
Delivery estimates are not guaranteed delivery dates. Delays may occur because of circumstances outside our direct control, including carrier delays, weather, holidays, transportation disruptions, incorrect address information, or other unforeseen circumstances.
For complete information about processing, shipping, delivery, delays, and related matters, please review our Shipping Policy.
Returns, Refunds, and Exchanges
Returns, refunds, exchanges, and replacements are subject to the terms and conditions explained in our Return and Refund Policy.
Eligible return requests generally must be submitted within 30 days of delivery.
Customers should contact Zohra Lounge before returning a product so that the appropriate return instructions can be provided.
Where an item is damaged, defective, or incorrectly sent because of an error attributable to Zohra Lounge, the applicable return process will be handled according to our Return and Refund Policy, including the applicable return shipping arrangements.
For customer-requested returns that are not caused by an error, damage, or defect attributable to Zohra Lounge, the customer may be responsible for the return shipping cost.
Customers should review the complete Return and Refund Policy before requesting a return, exchange, replacement, or refund.
Customer Responsibilities for Returns
Customers must follow the return instructions provided by Zohra Lounge.
Customers should not send a product to our business address or another location without receiving the appropriate return instructions.
Customers are responsible for taking reasonable care of products while they are in their possession.
Products damaged through misuse, improper handling, unauthorized alteration, or other circumstances attributable to the customer may not qualify for a return, refund, exchange, or replacement.
Cancellations and Order Changes
Customers who need to cancel or change an order should contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation or change requests when the order has not yet entered processing or shipment.
However, we cannot guarantee that a cancellation or change can be completed once processing or shipment has begun.
If an order has already shipped, the customer may need to follow the applicable return process described in our Return and Refund Policy.
Customer Accounts
If account functionality is available on our website, customers are responsible for maintaining the confidentiality of their account credentials and for activity conducted through their account.
Customers should use appropriate security practices and should not share account passwords with unauthorized individuals.
If you believe your account has been accessed without authorization, please contact us as soon as possible.
Zohra Lounge may restrict or terminate access to an account where reasonably necessary to protect the website, customers, business operations, or security of our services.
Intellectual Property
The content available through the Zohra Lounge website, including text, product descriptions, photographs, graphics, logos, designs, layouts, images, and other materials, may be owned by Zohra Lounge or used by us with appropriate authorization.
Except where permitted by applicable law, you may not reproduce, copy, distribute, modify, publicly display, sell, or otherwise commercially use website content without appropriate authorization.
The Zohra Lounge name, branding, website materials, and other protected content may not be used in a manner that suggests unauthorized affiliation, sponsorship, or endorsement.
User Communications
When you contact Zohra Lounge through email, telephone, forms, or other available communication methods, you agree to provide accurate and relevant information.
You must not use our communication channels to send unlawful, threatening, abusive, fraudulent, misleading, or harmful material.
We may retain communications where reasonably necessary for customer service, order management, dispute resolution, security, legal compliance, or other legitimate business purposes.
Reviews and Customer-Submitted Content
If our website permits customers to submit reviews, photographs, comments, or other content, customers are responsible for ensuring that the content they submit is accurate and lawful.
Customers should not submit content that violates another person's rights, contains unlawful material, is misleading or fraudulent, contains malicious software, or otherwise violates applicable laws or these Terms of Service.
Zohra Lounge may remove or decline to publish submitted content where reasonably necessary, including where content is inappropriate, unlawful, misleading, irrelevant, or otherwise inconsistent with our website policies.
Third-Party Services
Our website may rely on third-party services and platforms to support functions such as ecommerce operations, payment processing, shipping, website hosting, analytics, security, customer support, and other business functions.
Third-party services may operate under their own terms and privacy policies.
Zohra Lounge is not responsible for the independent terms, policies, availability, or practices of third-party services that we do not operate.
When a third-party service is used as part of your transaction, you may also be subject to that provider's applicable terms and policies.
Third-Party Links
Our website may contain links to third-party websites or services.
These links may be provided for convenience or to provide additional information.
Zohra Lounge does not control third-party websites and is not responsible for their content, availability, privacy practices, security, or terms.
Before providing personal information or completing a transaction on a third-party website, customers should review the applicable website's terms and privacy policy.
Website Availability
We aim to keep the Zohra Lounge website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, or free from technical errors.
Website availability may occasionally be affected by maintenance, updates, technical problems, hosting issues, security incidents, internet disruptions, or circumstances outside our reasonable control.
We may modify, suspend, update, or discontinue portions of the website where reasonably necessary for business, technical, security, or operational reasons.
Errors and Corrections
Our website may occasionally contain typographical errors, technical errors, pricing errors, product information errors, or other inaccuracies.
We reserve the right to correct such errors and update information when reasonably necessary.
If an error materially affects an order that has not yet been fulfilled, we may contact the customer to clarify the situation or provide available options.
Prohibited Activities
You agree not to use the Zohra Lounge website to:
- Violate applicable laws or regulations
- Commit or facilitate fraud
- Attempt unauthorized access to our systems
- Interfere with website security or operation
- Introduce malicious software or harmful code
- Misuse another person's personal or payment information
- Impersonate another person or business
- Submit false or misleading information
- Attempt to disrupt our services or other customers' use of the website
- Use our website for unauthorized commercial purposes
- Engage in activity that could damage the operation, security, or reputation of our business
We may take appropriate action where we reasonably believe that prohibited activity has occurred.
Limitation of Responsibility
Zohra Lounge will take reasonable steps to operate our website, process orders, and provide the services described in our policies.
However, to the extent permitted by applicable law, we are not responsible for circumstances that are outside our reasonable control, including internet interruptions, third-party service failures, carrier delays, natural events, severe weather, transportation disruptions, or other unforeseen events.
Nothing in these Terms of Service is intended to exclude or limit any right, remedy, warranty, or protection that cannot lawfully be excluded or limited under applicable law.
Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, damages, or reasonable expenses arising from your unlawful use of the website, violation of these Terms of Service, misuse of our services, or infringement of another person's rights.
This provision does not limit any rights or protections that cannot legally be limited.
Privacy
Your use of the Zohra Lounge website is also subject to our Privacy Policy, which explains how information may be collected, used, stored, and shared.
Please review the Privacy Policy before using our website or placing an order.
Changes to These Terms
Zohra Lounge may update these Terms of Service from time to time.
Updates may be made to reflect changes in our website, products, business practices, services, legal requirements, or other operational circumstances.
When changes are made, the updated version will be published on our website.
Customers are encouraged to review the current Terms of Service before placing an order.
The version applicable to an order will generally be the version published at the time the order is placed, subject to applicable law.
Governing Law
These Terms of Service will be interpreted and applied in accordance with applicable laws.
Nothing in these Terms is intended to remove or restrict rights that customers may have under mandatory consumer-protection laws applicable to their transaction or place of residence.
Severability
If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary where permitted by law, and the remaining provisions will continue to apply.
Entire Agreement
These Terms of Service, together with the policies referenced on the Zohra Lounge website, describe the terms applicable to your use of our website and purchase of our products, except where additional terms are expressly provided for a particular transaction or service.
Customer Support
If you have questions regarding these Terms of Service, an order, a product, shipping, returns, refunds, or any other matter relating to Zohra Lounge, you can contact our customer support team.
Email: support@zohralounge.shop
Phone: +1 (443) 306-5643
Customer Support: 24/7
Business Address: 8115 Sandpiper Cir Ste 214, Nottingham, MD 21236, United States
Effective Date
These Terms of Service are effective from the date they are published on the Zohra Lounge website and may be updated as described above.