Privacy Policy

At Zohra Lounge, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how Zohra Lounge collects, uses, stores, and shares information when you visit our website, place an order, contact us, or otherwise interact with our online store.

This Privacy Policy applies to information collected through the Zohra Lounge website and related customer interactions.

By using our website or purchasing products from Zohra Lounge, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you visit or use our website, we may collect information that you provide directly to us and information that is automatically collected through your interaction with our website.

The information we may collect can include information necessary to process an order, provide customer support, communicate with you, maintain our website, and fulfill other legitimate business purposes.

Depending on how you interact with Zohra Lounge, this information may include your name, email address, telephone number, billing information, shipping address, order details, and other information you choose to provide when contacting us.

We may also receive information relating to your orders, including the products purchased, order date, order amount, delivery information, and order status.

Information You Provide to Us

You may provide personal information when you:

Create or use an account, where available
Place an order
Enter information during checkout
Contact customer support
Request a return, refund, exchange, or replacement
Subscribe to communications, where available
Submit information through forms on our website
Communicate with us by email or telephone
Otherwise voluntarily provide information to Zohra Lounge

You should provide accurate information when placing an order or communicating with us. Accurate information helps us process orders, deliver products, respond to requests, and provide appropriate customer service.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through standard website technologies and services.

This information may include technical information such as your browser type, device type, operating system, approximate location information, pages visited, referring pages, interaction with the website, and other technical or usage information.

This information may be used to help maintain website functionality, understand how visitors use our website, improve the shopping experience, identify technical problems, and protect the website against misuse or unauthorized activity.

The specific information collected automatically may depend on the browser, device, settings, and services used when accessing our website.

Cookies and Similar Technologies

Zohra Lounge may use cookies and similar technologies through our website and the services that support our online store.

Cookies are small data files that may be stored on your device when you visit a website. They can help websites remember information, maintain functionality, understand website usage, and provide a more consistent shopping experience.

Cookies and similar technologies may be used for purposes such as maintaining shopping-cart functionality, remembering preferences, understanding website traffic, improving website performance, and supporting relevant website features.

Some cookies may be provided by third-party services that support functions on our website.

You may be able to control or manage cookies through your browser settings. Disabling certain cookies may affect some website functionality or prevent certain features from operating as intended.

How We Use Personal Information

Zohra Lounge may use personal information for legitimate business and operational purposes, including:

Processing and fulfilling orders
Confirming purchases
Delivering products
Providing customer support
Responding to customer questions
Processing returns, refunds, exchanges, and replacements
Communicating with customers regarding orders
Maintaining and improving our website
Understanding website usage and performance
Preventing fraud, abuse, and unauthorized activity
Maintaining website security
Complying with applicable legal requirements
Managing our business operations

We use information only for purposes that are reasonably connected to our business operations and the services we provide.

Order and Transaction Information

When you place an order with Zohra Lounge, information associated with the transaction may be used to process and fulfill your purchase.

This may include your name, shipping address, billing information, contact details, order information, payment-related information, and other information necessary to complete the transaction.

Payment information may be processed through third-party payment providers or payment services integrated with our online store. Zohra Lounge does not need to receive or directly store your complete payment-card information when the payment is processed through an applicable third-party payment provider.

Customers should use only the payment methods and checkout process provided through our website when completing a purchase.

Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method selected at checkout, payment information may be collected and processed directly by the applicable payment provider.

Zohra Lounge may receive information necessary to identify and manage a transaction, such as payment status, transaction confirmation, or other payment-related information, but payment processing may be handled by the applicable payment service.

Customers should review the privacy practices of the payment provider used for their transaction where appropriate.

Shipping Information

When you place an order, we use the information necessary to fulfill and deliver the order.

This may include your name, shipping address, telephone number, email address, order information, and other information required for delivery.

Shipping information may be shared with applicable shipping or delivery service providers when necessary to deliver your order.

Customers are responsible for providing accurate shipping information. An incorrect or incomplete address may result in delivery problems or delays.

Customer Support Information

When you contact Zohra Lounge for customer support, we may collect and retain information relevant to your request.

This may include your name, email address, telephone number, order number, information about your purchase, photographs or other information submitted regarding a product issue, and the contents of your communication with us.

We use this information to respond to your request, investigate issues, provide assistance, and maintain appropriate records relating to customer service.

Returns, Refunds, and Exchanges

If you request a return, refund, exchange, or replacement, we may use information relating to your order to review and process the request.

This may include your order number, contact information, purchase details, product information, reason for the request, photographs where relevant, shipping information, and refund-related information.

The information may be used to verify the order, determine eligibility, arrange a return or replacement, process an applicable refund, and communicate with you regarding the request.

For more information regarding returns and refunds, please review our Return and Refund Policy.

How We Share Information

Zohra Lounge may share personal information with third-party service providers when sharing that information is reasonably necessary to operate our store, process transactions, fulfill orders, provide services, or otherwise perform legitimate business operations.

Depending on the service being provided, these parties may include payment processors, shipping and delivery providers, website and ecommerce service providers, technology providers, customer-support service providers, analytics providers, fraud-prevention services, and other service providers used in connection with our business.

We do not share personal information with third parties for purposes unrelated to our business operations unless permitted or required by applicable law or otherwise authorized by you.

Third-party service providers may process information according to their own privacy policies and applicable terms.

Shopify and Service Providers

Zohra Lounge uses Shopify to operate its online store and ecommerce functionality.

Information processed through our online store may be handled by Shopify and other service providers that support ecommerce functions such as checkout, payment processing, order management, security, website operation, and related services.

Because Shopify and other service providers operate independently, their processing of personal information may also be subject to their own privacy policies and terms.

Customers should review the privacy policies of applicable third-party services when appropriate.

Legal and Security Disclosures

Zohra Lounge may disclose information when we reasonably believe disclosure is necessary to comply with applicable law, legal process, governmental requests, court orders, or other lawful requirements.

Information may also be disclosed where reasonably necessary to protect the rights, property, safety, or security of Zohra Lounge, our customers, our website, or other individuals.

This may include situations involving suspected fraud, unauthorized activity, abuse, security threats, or other unlawful conduct.

Business Transfers

If Zohra Lounge undergoes a business transaction such as a merger, acquisition, restructuring, sale of assets, or similar transaction, information associated with the business may be transferred as part of that transaction where permitted by applicable law.

Any applicable privacy rights and protections will continue to be considered in accordance with applicable legal requirements.

Data Security

Zohra Lounge takes reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Customers should take reasonable precautions when using the internet, including protecting account credentials where applicable and avoiding sharing sensitive information through unsecured communication methods.

If you believe that your information or account has been accessed or used without authorization, please contact us as soon as possible.

Data Retention

Zohra Lounge may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on factors such as the purpose for which the information was collected, the nature of the information, our business requirements, customer-service needs, legal obligations, dispute resolution, fraud prevention, and applicable record-keeping requirements.

When information is no longer reasonably necessary for an applicable purpose, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements and our business practices.

Your Privacy Choices

Depending on applicable law and your location, you may have certain rights or choices regarding your personal information.

These may include rights to request access to certain personal information, request correction of inaccurate information, request deletion where applicable, or make other privacy-related requests provided under applicable law.

The availability and scope of these rights can vary depending on applicable law and individual circumstances.

To make a privacy-related request, contact us using the contact information provided in this policy.

We may need to verify the identity of the person making a request before completing certain requests. This helps protect personal information from unauthorized disclosure or modification.

Marketing Communications

If Zohra Lounge provides promotional or marketing communications and you choose to receive them, we may use your contact information to send information about products, offers, services, or other communications relating to our business.

Where applicable, you may unsubscribe from promotional communications by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications does not necessarily stop essential service communications. For example, we may still contact you regarding an order, payment, delivery, return, refund, security matter, or other transaction-related issue.

Third-Party Websites

Our website may contain links or references to third-party websites, services, or platforms.

If you follow a link to a third-party website, that website operates independently from Zohra Lounge and may have its own privacy policy, terms, and data practices.

Zohra Lounge is not responsible for the privacy practices or content of third-party websites that we do not operate.

Customers should review the privacy policy of any third-party website before providing personal information.

Children's Privacy

Zohra Lounge's website and services are intended for general consumers and are not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children in circumstances where such collection is prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to us in a manner that should not have occurred, they may contact us so that we can review the matter and take appropriate action where required.

U.S. Privacy Rights

Certain U.S. states provide residents with specific privacy rights regarding their personal information.

Depending on the state in which you reside and the applicable legal requirements, you may have rights relating to accessing, correcting, deleting, or otherwise controlling certain personal information.

The rights available to you may depend on factors such as your state of residence, the type of information involved, and whether applicable legal thresholds or exceptions apply.

If you wish to submit a privacy-related request, contact Zohra Lounge using the information provided below. We will review the request and respond in accordance with applicable law.

California Privacy Rights

California residents may have additional privacy rights under applicable California privacy laws.

Depending on the circumstances and applicable legal requirements, California residents may have rights concerning access to personal information, correction, deletion, or other forms of control over certain personal information.

The scope of these rights and applicable exceptions can depend on the specific circumstances.

California residents who wish to submit a privacy request should contact us using the contact information provided below.

Zohra Lounge will review applicable requests and respond as required by applicable law.

Do Not Track Signals

Some web browsers provide a “Do Not Track” setting or similar browser signal.

Because there is currently no single universally applicable technical standard for responding to all such signals, the way these signals are handled may depend on the technologies and services operating on our website and applicable legal requirements.

Changes to This Privacy Policy

Zohra Lounge may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, legal requirements, or other operational circumstances.

When changes are made, the updated version will be published on this page.

Customers are encouraged to review this Privacy Policy periodically to understand how information is handled.

The updated policy will become applicable according to the terms stated when it is published, subject to applicable law.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you can contact Zohra Lounge.

Zohra Lounge

Email: support@zohralounge.shop

Phone: +1 (443) 306-5643

Customer Support: 24/7

Business Address: 8115 Sandpiper Cir Ste 214 Nottingham MD 21236

When contacting us about a privacy request, please clearly explain the nature of your request so that we can review and respond appropriately.