Shipping Policy

At Zohra Lounge, we are committed to providing a clear, reliable, and straightforward shipping experience for every customer. This Shipping Policy explains how orders are processed, prepared, shipped, and delivered within the United States. By placing an order through our website, you acknowledge and agree to the shipping terms described below.

Zohra Lounge currently offers shipping throughout the United States. We provide free shipping across the USA on eligible orders, so customers do not have to pay an additional standard shipping charge for delivery within the United States.

Shipping Availability

Zohra Lounge currently ships orders within the United States only. We do not currently offer international shipping.

Orders must be placed with a valid U.S. delivery address that can receive packages through the shipping service used for the order. Customers are responsible for entering a complete and accurate shipping address during checkout. This includes the customer's name, street address, apartment, suite, unit number where applicable, city, state, and ZIP code.

If an incorrect, incomplete, or outdated address is provided at checkout and the order cannot be delivered as a result, delivery may be delayed or the package may be returned to the sender. Customers should contact our support team as soon as possible if they notice an error in their shipping information after placing an order.

For assistance regarding an address, order status, or any other shipping-related question, customers can contact us at support@zohralounge.shop or call +1 (443) 306-5643.

Free Shipping Across the USA

Zohra Lounge provides free standard shipping across the United States. The standard shipping cost charged by Zohra Lounge for eligible domestic orders is $0.

Any shipping information displayed during checkout will be considered the applicable shipping information for that order. Customers should review the order details, shipping address, and estimated delivery information before completing their purchase.

Free shipping does not mean that an order will necessarily arrive immediately. Orders still require processing before they are handed over for delivery. Customers should therefore consider both the order processing period and the transit period when estimating when an order is expected to arrive.

Order Processing Time

After an order is successfully placed, it first goes through our order confirmation and processing stage.

Our standard processing period is generally 0–2 business days. During this period, we confirm the order details, prepare the purchased product, and process the order for shipment.

Orders may be processed sooner than the maximum stated processing period. However, customers should allow up to 2 business days for normal processing before the order is shipped.

The processing period begins after the order has been successfully submitted through our website. Orders placed on weekends, public holidays, or during periods of unusually high order volume may require additional processing time.

Processing time and shipping transit time are separate. An order is not considered to be in transit until it has been handed over for shipment.

Shipping and Transit Time

Once an order has completed processing, it is prepared for shipment and enters the delivery transit period.

Our estimated total delivery timeframe is generally 2–6 business days, depending on the processing and transit stages of the order.

The overall timeframe can be understood as follows:

Order processing and preparation: approximately 0–2 business days
Shipping/transit after processing: generally within the applicable standard transit timeframe
Estimated overall delivery timeframe: approximately 2–6 business days

These are estimated timeframes rather than guaranteed delivery dates. Actual delivery time can vary depending on factors such as the destination, carrier operations, weather, holidays, service interruptions, or other circumstances outside the direct control of Zohra Lounge.

Customers should use the estimated timeframe as a general expectation rather than a guaranteed arrival date.

When Your Order Is Considered Shipped

An order is considered shipped once it has completed our processing stage and has been handed over for delivery.

Depending on the shipping service and order status, customers may receive shipment or tracking information when tracking is available for their order.

Once an order has entered transit, delivery is handled through the applicable shipping service. Zohra Lounge will provide reasonable assistance with shipping-related questions and order-status concerns.

If tracking information is provided, customers should use the tracking information to monitor the progress of their shipment. If tracking information indicates an unusual delay or delivery issue, customers may contact our support team for assistance.

Estimated Delivery Dates

Any delivery timeframe shown on our website, during checkout, in an order confirmation, or in shipping communications is an estimate.

Estimated delivery dates are provided to help customers understand when they may reasonably expect their order. They are not a guarantee that an order will arrive on a specific date.

Delivery times can occasionally be affected by circumstances outside our control, including carrier delays, severe weather, natural events, public holidays, transportation interruptions, operational disruptions, incorrect address information, or other unforeseen circumstances.

If an order takes longer than the normal estimated delivery period, customers should contact our support team so that we can review the order status and provide available assistance.

Shipping Delays

Although we work to process orders within our stated timeframe, shipping delays can sometimes occur after an order has been shipped.

A delay may occur because of circumstances involving the delivery network or other factors outside Zohra Lounge's direct control. Examples may include severe weather, natural disasters, transportation disruptions, carrier operational issues, high shipping volume, public holidays, or incorrect or incomplete delivery information.

When a delay occurs, the estimated delivery timeframe may be extended.

If your order appears to be delayed beyond the normal estimated delivery timeframe, please contact us at support@zohralounge.shop. Please include your order number and the email address used when placing the order so that we can identify and review your order efficiently.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate delivery information at checkout.

Before completing an order, customers should carefully verify their shipping address. If an order has not yet been processed, customers should contact us as soon as possible if they need to correct their shipping information. While we will make reasonable efforts to assist, we cannot guarantee that an address can be changed after an order has entered processing or shipment.

If an order has already been shipped to an incorrect address supplied by the customer, additional delivery time or costs may result. In such circumstances, the customer may be responsible for any applicable costs associated with reshipping or returning the package.

If a package is returned to us because the address provided by the customer was incorrect or incomplete, customers should contact our support team to discuss the available options before a replacement shipment is arranged.

Undeliverable or Returned Packages

If a package cannot be delivered and is returned to Zohra Lounge, customers should contact our support team at support@zohralounge.shop.

We will review the order and determine the appropriate next step based on the circumstances of the returned package.

If the package was returned because the customer entered an incorrect or incomplete address, the customer may be responsible for any additional shipping expense associated with sending the order again.

If the package was returned because of an issue attributable to Zohra Lounge or another shipping-related error on our side, we will review the circumstances and provide appropriate assistance.

Any return, replacement, or refund relating to an undeliverable package will be handled according to the applicable Return and Refund Policy.

Damaged Packages

Customers should inspect their package and product after delivery.

If an order arrives damaged, customers should contact Zohra Lounge as soon as reasonably possible at support@zohralounge.shop and provide their order information along with clear details regarding the issue. Photographs or other information may be requested where necessary to help us understand and verify the condition of the shipment.

If the product is damaged or defective upon arrival, the matter may qualify for a return, replacement, exchange, or refund according to our Return and Refund Policy.

Customers should not dispose of a damaged product or its packaging before contacting our support team if the item may need to be returned or inspected.

Wrong Item Received

If you receive an item that is different from the product you ordered, please contact Zohra Lounge at support@zohralounge.shop as soon as possible.

Please provide your order number and information describing the item received. We may request photographs or other information to verify the issue.

If the incorrect item was sent because of an error on our side, the applicable return or replacement shipping arrangements will be handled according to our Return and Refund Policy.

Customers should wait for instructions from our support team before returning an incorrect item.

Lost or Missing Shipments

If tracking information indicates that a package has been delivered but you cannot locate it, first check the delivery location, mailbox, building reception area, household members, or other areas where the package may have been placed.

If you still cannot locate the package, contact our support team at support@zohralounge.shop with your order number and relevant delivery information.

We will review the available shipment information and provide assistance based on the circumstances and information available to us.

If an order is confirmed as lost during transit, the matter will be reviewed individually and handled in accordance with the applicable circumstances and our Return and Refund Policy where applicable.

Shipping Costs and Additional Charges

Standard shipping within the United States is provided free of charge by Zohra Lounge.

Customers should review the checkout page before completing an order to confirm the final order amount and any charges applicable to their purchase.

Zohra Lounge will not intentionally hide standard shipping charges from customers. Any applicable costs that a customer is required to pay as part of the purchase will be disclosed through the applicable checkout process.

Order Changes and Cancellations

If you need to make a change to an order after placing it, contact our support team as soon as possible at support@zohralounge.shop.

Because orders may move into processing shortly after they are placed, we cannot guarantee that a requested change or cancellation can be completed after processing has started.

If an order has already been shipped, it generally cannot be modified through the normal order-processing process. In such circumstances, any return, refund, or exchange request will be handled under our Return and Refund Policy.

Relationship With Our Return and Refund Policy

Shipping-related issues may sometimes involve a return, refund, exchange, replacement, damaged product, incorrect product, or other order-resolution request.

The rules governing eligibility, return timeframes, return shipping responsibility, refunds, exchanges, and related procedures are explained in our Return and Refund Policy.

Customers should review the Return and Refund Policy for complete information before requesting a return or refund.

Where the two policies address different aspects of the same order, the applicable terms of the Return and Refund Policy will govern the return or refund process.

Customer Support

Our customer support team is available 24/7 to assist customers with questions regarding orders, shipping, delivery status, address issues, damaged shipments, incorrect items, and other customer service concerns.

Customers can contact us through:

Email: support@zohralounge.shop

Phone: +1 (443) 306-5643

Business Address: 8115 Sandpiper Cir Ste 214 Nottingham MD 21236

When contacting customer support about an order, customers should provide their order number and the email address used to place the order whenever possible. Providing accurate order information helps us locate the order and respond more efficiently.

Policy Updates

Zohra Lounge may update this Shipping Policy from time to time to reflect changes in our shipping operations, services, business practices, or applicable requirements.

Any updated version of this policy will be published on our website. Customers are encouraged to review the current Shipping Policy before placing an order.

The version of the policy available on our website at the time an order is placed will generally apply to that order, subject to applicable law and any specific terms communicated to the customer.