Payment Policy

At Zohra Lounge, we provide customers with secure and convenient payment options when purchasing products through our online store. This Payment Policy explains the payment methods available to customers, how payments are processed, when an order is considered paid, and how payment-related issues are handled.

By placing an order through the Zohra Lounge website, you agree to the payment terms described in this policy.

Accepted Payment Methods

Zohra Lounge accepts payment methods made available through the checkout process.

Depending on availability, customers may be able to pay using:

• Credit cards

• Debit cards

• PayPal

• Apple Pay

• Google Pay

• Shop Pay

• Other payment methods displayed at checkout

The payment methods available to an individual customer may depend on factors such as the customer's device, browser, location, payment provider availability, and other checkout conditions.

Customers should review the payment options displayed on the checkout page before completing their purchase.

The payment methods displayed at checkout are the methods currently available for the applicable transaction. We may add, remove, or modify payment methods from time to time.

Credit and Debit Cards

Customers may be able to pay for their purchases using an eligible credit or debit card through the payment options available at checkout.

Accepted card types may depend on the payment processor and payment configuration active on the Zohra Lounge store at the time of purchase.

When paying by card, customers must provide accurate information requested through the secure checkout process.

The cardholder's payment provider may require additional verification before a transaction can be completed.

Zohra Lounge does not guarantee that every credit or debit card will be accepted for every transaction. A payment may be declined by the card issuer, payment processor, bank, or other financial institution for reasons outside our control.

PayPal

Where PayPal is available at checkout, customers may use their PayPal account or another payment method supported by PayPal to complete an eligible purchase.

When a customer chooses PayPal, the transaction may be processed through PayPal's payment system.

Customers using PayPal may also be subject to PayPal's applicable terms, conditions, and policies.

Zohra Lounge does not control PayPal's independent payment processing, authorization, verification, or account requirements.

Apple Pay

Where Apple Pay is available at checkout, customers using a compatible Apple device, browser, payment card, and supported configuration may be able to complete their purchase through Apple Pay.

Apple Pay transactions are subject to the applicable requirements of Apple and the customer's participating card issuer or payment provider.

The availability of Apple Pay may vary depending on the customer's device, browser, location, payment card, and other technical factors.

Google Pay

Where Google Pay is available at checkout, eligible customers may use Google Pay to complete their purchase.

The availability of Google Pay may depend on the customer's device, browser, payment method, location, and other requirements established by Google and the applicable payment provider.

Google Pay transactions may also be subject to the terms and conditions of the relevant payment provider.

Shop Pay

Where Shop Pay is available at checkout, customers may use Shop Pay as an accelerated checkout option.

Shop Pay may allow eligible customers to use saved checkout information to complete a purchase more efficiently.

The availability and functionality of Shop Pay are subject to Shopify's applicable requirements and services.

Customers using Shop Pay may also be subject to the applicable Shopify and Shop Pay terms.

Other Payment Methods

Zohra Lounge may make additional payment methods available through the checkout process from time to time.

If an additional payment method is displayed at checkout, customers may use that payment method according to the applicable requirements of the relevant payment provider.

The availability of a particular payment method is not guaranteed for every customer or every transaction.

Customers should rely on the payment methods actually presented at checkout when completing an order.

Payment Authorization

When you submit an order, the payment method you select may be subject to authorization or verification by the applicable payment provider.

An order may not be considered fully paid until the selected payment method has been successfully authorized or the payment has otherwise been confirmed.

Payment authorization may sometimes require additional verification from the customer's bank, card issuer, payment provider, or another financial institution.

If the payment cannot be authorized or completed, the order may not be processed until a valid payment method is successfully provided.

Payment Processing

Payments made through the Zohra Lounge website may be processed by Shopify, Shopify Payments, or other third-party payment providers or payment services made available through our checkout.

The actual payment processor involved may depend on the payment method selected and the payment configuration active on the store.

Third-party payment providers may process payment information according to their own privacy policies, terms, and security practices.

Zohra Lounge does not control the independent operations of third-party payment providers.

Secure Checkout

Zohra Lounge uses the secure Shopify checkout environment and applicable payment-processing technologies to facilitate online purchases.

Customers should complete payments only through the official checkout process provided through the Zohra Lounge website.

Google requires merchants to provide a secure checkout that protects payment information and other personal information, and customers should be able to complete their purchases without unnecessary obstacles.

Customers should never send complete credit-card numbers, security codes, passwords, or other sensitive payment credentials to Zohra Lounge through ordinary email, social media messages, or other unsecured communication methods.

Payment Information

When a customer makes a payment, information required to process the transaction may be collected through the applicable payment provider.

The information may include payment-card details, billing information, payment authorization information, transaction information, or other information required by the selected payment method.

Depending on the payment method, Zohra Lounge may not directly receive or store complete payment-card information.

Payment providers may process payment information through their own secure systems and according to their applicable policies.

For information about how personal information is handled, customers should review our Privacy Policy.

Billing Information

Customers may be required to provide billing information when completing a purchase.

Customers are responsible for ensuring that the information provided during checkout is accurate and matches the requirements of the selected payment method.

Incorrect billing information may cause a payment to be declined or may delay order processing.

If a payment cannot be completed because of incorrect information, the customer may need to update the information or select another available payment method.

Currency

Prices displayed on the Zohra Lounge website and during checkout will be shown in the applicable currency for the store and customer's shopping experience.

The final amount payable by the customer will be displayed through the checkout process before the order is completed.

Customers should review the product price, applicable charges, shipping information, and final order total before submitting payment.

Where a customer's bank, card issuer, or payment provider applies currency conversion or other charges, those charges may be determined by the applicable financial institution and may be outside the control of Zohra Lounge.

Order Total

The amount payable for an order will be shown during the checkout process before the customer completes the purchase.

Zohra Lounge currently provides free standard shipping across the United States.

Customers should review the final checkout total before submitting their payment.

Any applicable amount that the customer is required to pay as part of the transaction should be presented through the checkout process before the order is completed.

Payment Failure

A payment may fail for various reasons, including:

• Insufficient available funds

• Incorrect payment information

• Expired payment card

• Payment-provider restrictions

• Bank or card-issuer authorization failure

• Security or fraud-prevention checks

• Technical problems

• Payment method restrictions

• Other circumstances determined by the applicable payment provider

If a payment fails, customers should verify the information entered and, where appropriate, contact their bank or payment provider.

Customers may also attempt to complete the purchase using another payment method displayed at checkout.

Zohra Lounge cannot guarantee approval of a payment that has been declined by a bank, card issuer, PayPal, payment processor, or other payment provider.

Duplicate Payments

If a customer believes that they have been charged more than once for the same order, they should contact Zohra Lounge as soon as possible at support@zohralounge.shop.

Customers should provide their order number, the email address used for the order, and information about the suspected duplicate charge.

We will review the available transaction information and, where appropriate, assist the customer in resolving the issue.

Customers may also contact their payment provider or bank if a duplicate authorization or charge appears on their account.

Pending Payment or Authorization

In some circumstances, a payment provider or bank may display a pending authorization before the final transaction is completed.

A pending authorization does not necessarily mean that Zohra Lounge has received or permanently captured the funds.

The time required for a pending authorization to be released or finalized may depend on the customer's bank, card issuer, or payment provider.

If a customer has concerns about a pending transaction, they may contact their payment provider or Zohra Lounge for assistance.

Fraud and Payment Security

Zohra Lounge may use payment-provider security and fraud-prevention measures to help protect customers and the store against unauthorized or fraudulent transactions.

An order may be reviewed when a transaction presents unusual activity or requires additional verification.

Where reasonably necessary, an order may be delayed, declined, cancelled, or subject to additional verification to protect against fraud or unauthorized payment activity.

These measures are intended to help protect customers and the business and may occasionally affect the processing time of an order.

Unauthorized Transactions

If you believe that an unauthorized transaction has been made using your payment method, contact your bank, card issuer, or payment provider immediately.

You should also contact Zohra Lounge at support@zohralounge.shop if the transaction appears to relate to an order placed through our website.

We may request relevant order information to help identify the transaction.

Customers should not send complete payment-card numbers, security codes, passwords, or other sensitive payment credentials by email.

Payment and Order Confirmation

After a successful purchase, customers should receive an order confirmation or other applicable confirmation through the checkout or order-confirmation process.

The confirmation may contain information such as the order number, purchased products, order amount, shipping information, and other transaction details.

Receiving an order confirmation indicates that the order has been received by our system. It does not necessarily mean that the order has already been shipped.

Orders are subject to the applicable processing and fulfillment procedures described in our Shipping Policy.

Payment and Shipping

Successful payment and order processing are separate from shipping transit.

After payment is successfully completed and the order is accepted for processing, the order will proceed through our normal order-processing and shipping process.

Zohra Lounge currently provides free standard shipping throughout the United States.

For complete information about order processing, estimated delivery time, shipping delays, and delivery-related matters, customers should review our Shipping Policy.

Payment and Returns or Refunds

Payment of an order does not prevent a customer from exercising an applicable return or refund right under our Return and Refund Policy

If a return or refund is approved, the applicable refund will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.

For complete information regarding return eligibility, return shipping, exchanges, refunds, and refund processing, please review our Return and Refund Policy.

Refunds After Payment

If Zohra Lounge approves a refund, we will initiate the applicable refund according to the circumstances of the order and our Return and Refund Policy.

Once a refund has been initiated, the time required for the funds to appear in the customer's account may vary depending on the payment provider or financial institution.

Zohra Lounge does not control the processing time of a customer's bank, card issuer, PayPal, or other payment provider.

If a refund has been confirmed by Zohra Lounge but has not appeared after the applicable processing period, customers should first contact their payment provider and may also contact our support team.

Payment Method Availability

Payment methods may change over time.

A payment method that is available today may not be available for every transaction in the future, and additional payment methods may become available.

Customers should rely on the payment options displayed during their actual checkout session.

Zohra Lounge does not guarantee that every listed payment method will be available to every customer, device, browser, order, or transaction.

Checkout Requirements

Customers must be able to complete their purchase through the available checkout process without providing unnecessary payment information.

Google's current Merchant Center guidance requires merchants to provide a conventional payment method and a checkout process that allows customers to complete purchases on the website. Google also requires payment and personal information to be handled securely.

Zohra Lounge therefore directs customers to use the payment options presented through the website's checkout.

Customers should review the final order information before submitting payment.

Customer Responsibility

Customers are responsible for:

• Providing accurate billing and contact information

• Using a payment method that they are authorized to use

• Reviewing the final order total before payment

• Ensuring that their selected payment method is valid

• Following applicable requirements of their bank or payment provider

• Contacting their payment provider promptly regarding unauthorized transactions

• Keeping their payment credentials secure

Customers must not use another person's payment method without authorization.

Third-Party Payment Providers

Third-party payment providers may have their own terms, conditions, privacy policies, security procedures, verification requirements, and dispute processes.

When you select a third-party payment method, you may be required to comply with that provider's applicable terms.

Zohra Lounge is not responsible for independent decisions made by third-party payment providers, including payment authorization, account restrictions, verification requirements, or payment-provider service interruptions.

Payment Information and Privacy

Payment-related information is handled in accordance with our Privacy Policy and the policies of applicable payment providers.

Zohra Lounge uses payment services and ecommerce technologies designed to support secure online transactions.

Customers should review our Privacy Policy for additional information about the collection, use, and sharing of personal information.

Changes to Payment Methods

Zohra Lounge may add, remove, modify, or replace payment methods from time to time.

Changes may occur because of payment-provider availability, technical requirements, security considerations, business operations, geographic availability, or other circumstances.

The payment options actually available during checkout will control the payment methods that can be used for the applicable purchase.

Payment Policy Updates

Zohra Lounge may update this Payment Policy when necessary to reflect changes to our payment providers, checkout process, available payment methods, business practices, or applicable requirements.

The updated version will be published on our website.

Customers are encouraged to review the current Payment Policy before completing a purchase.

Customer Support

If you have questions about payment, an order, a failed transaction, a refund, or another payment-related matter, please contact our customer support team.

Email: support@zohralounge.shop

Phone: +1 (443) 306-5643

Customer Support: 24/7

Business Address: 8115 Sandpiper Cir Ste 214, Nottingham, MD 21236, United States

When contacting us about a payment or order, please provide your order number and the email address used for the purchase whenever possible.

Effective Date

This Payment Policy is effective from the date it is published on the Zohra Lounge website and may be updated from time to time as described above.